If your file meets the requirements (no errors, no multi-currency, only one location, no negative inventory etc), and you have done your research about all the issues, you can upgrade your file from any earlier versions (such as v19) to AR2024. Some users however experience problems during the upgrade - greeted with this message:



Most errors are relatively easy to resolve, however others can be quite frustrating - with some users spending hours trying to find what is preventing the upgrade. If you have been unable to find the problem preventing the upgrade, we can upgrade your file to AR2024 for you.

The most common errors concerns Recurring Transactions. Many users have v19 files with recurring invoices which has blank lines for cosmetic reasons. AR2024 does not allow blank lines. When a transactions is updated, AR2024 simply removes the line, however for some strange reason, if a recurring transactions includes a blank line, the upgrade will fail.

Other examples are things like tax codes that don't have a linked account, a common one is N-T where no account is linked for GST Paid, v19 does not require this, however AR2024 does.

A 3rd example is an employee with no tax table linked, again v19 will allow this however AR2024 will not. There are numerous other common errors that users encounter.

Then there are the less common - but much harder to solve:

• The data was truncated while converting from one data type to another.
• Object reference not set to an instance of an object.
• A foreign key value cannot be inserted because a corresponding primary key value does not exist.

To have us upgrade your file, zip (or backup) your file and upload it at the upload address available below and then send us an email with the Administrator password and return email address.

If we do the upgrade to AR2024, and there are issues with Recurring Transactions - we will delete all of these, as some files have hundreds and the exact ones causing the issue can be difficult to identify. As such you may need to re-create recurring transactions as you use the AR2024 file.


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For more information send us an email or use the Contact Us page.

*For files up to 500 MB where the above error message appears. Larger files or other upgrade issues may be dearer, upload for a no obligation quote.