To receive remote assistance from FGH Tables, please follow the 3 steps below.

Step 1. Make Payment

(Skip Step 1 if you have already paid)

Select service required:

Remote Assistance 30 mins $60 AUD Remote Assistance 60 min $120 AUD Remote Assistance 120 mins $240 AUD STP Creator HelpMe! - EOY Finalisation or Phase 2 Migration 30 mins $60 AUD STP Setup < 20 (45 mins) $66.00 AUD STP Setup > 20 (90 mins) $132.00 AUD SBR Setup 30 mins $25.00 AUD Tax Table Std install $26.00 AUD Tax Table Ext install $60.00 AUD Tax Table Std Install and STP Creator EOY 45 mins $86.00 AUD

Payment by Credit Card:

Payment by bank transfer: BSB: 325185 A/c No: 03395628 A/c Name: FGH Tables

Step 2. Schedule an Appointment

(ensure you provide your email, area code and phone number)

Schedule Appointment	Step 1 - Choose Appointment - eg Remote Assistance 30 mins Step 2 - Select your Time Zone and choose a Date and Time - click 'Continue' Step 3 - Enter your Information - then click 'Complete Appointment' You will see confirmation on screen. You can optionally add to your Calendar. There is no need to Register for an Account.

If you have scheduled an appointment for today, please call Michael on 0427 188 460 to advise time as our email notification sometimes arrives late.

Step 3. Download a customised Quick Support module from TeamViewer for v15.

Our TeamViewer Quick Support module is for TeamViewer v15 - does not need to be installed and will not interfere with any existing TeamViewer installation.

Click here to download a TeamViewerQS file. Although the TeamViewer website shows 'Loading TeamViewer now...' this page saves a Quick Support file based on your download settings - if prompted, save the download to your computer.

Once the file has been downloaded, locate the download (usually in your Downloads folder under Favorites (or Quick Access) - see image below or use Ctrl + j in your browser) and run it just before your scheduled appointment - if you receive a security pop-up, choose Run.

You will see an 'Allow Remote Access' pop up - see image below. Wait for our call (or call us on 0427 188 460).

When we try to connect to your computer, you will receive a Pop-up prompt - choose 'Allow Connection'. We will then see your screen and will be able to provide support.

You can terminate the connection at any time.







See below if you want more details...

This is what the download will look like in your Downloads folder:



This is what the TeamViewer screen should look like:



If instead you see a message that TeamViewer is already running, right click TeamViewer icon in task bar and select Show TeamViewer (as per image below):



If or when you see a blue screen similar to this:



Click Connection and then Exit TeamViewer (as illustrated) and then run the file downloaded above instead.